DANA RONE, Lecturer of Turiba University                                              

"Mediation ABC: What is Mediation and when to use it?"

"Key Mistakes in Mediation"

NATALIJA KAMINSKIENE, Lecturer of Mykolas Romeris University

"Apology and Forgiveness in Mediation"

LUCIE ANDREISOVA, Lecturer of University of Economics, Prague

"Choosing a Mediator"

JULIA RADANOVA, Lecturer of University of National and World Economy

"Specific techniques in commercial mediation"

DANA RONE, Lecturer of Turiba University                                            

"Certification and Attestation of Mediators"

FRANCESCA CUOMO ULLOA, Lecturer of University of Genoa                  

"Acccess to Mediation; Getting to the Mediation table"

JULIA RADANOVA, Lecturer of University of National and World Economy

"Multi-Step Resolution Dispute Clauses"

SASHA FERZ, Lecturer of University of Graz

"The Nine-Stage model of Conflict Escalation developed by Friedrich Glasl"

DANA RONE, Lecturer of Turiba University

"Phases of Mediation"

FRANCESCO PESCE, Lecturer of University of Genoa

"Mediation and access to justice: an international perspective"

ELENA GIULIA MONTORSI, Lecturer of University of Genoa

"Family mediation"

TARMO TUISK, Lecturer of Tallinn University of Technology

"The role of culture in conflict management and negotiations"